MiaWork
Contact us联系我们

Email, orders, documents, payments. Mia sees each one through. 邮件、订单、单据、收款，Mia 替你跟到底。

MiaWork is an AI business assistant for small business owners. It reads every customer email, checks your price lists and contracts, and drafts the reply in the customer's language. It follows each order from the factory to the forwarder to the final payment. Prices, money and commitments wait for your OK.

MiaWork 是给小企业老板的 AI 业务助理。客户来信它先读懂，查你的价目表和合同，用对方的语言起草回复；订单它一步步跟，工厂、货代、尾款都不落下。报价、钱和对外承诺，等你点头才办。

Talk to us about your business联系我们，聊聊你的生意 Follow one order through看它怎么跟一张订单

Already working for real customers, and set up to fit how your business runs.已在为真实客户提供服务，可按你的业务配置和定制。

MiaWork
Chengchuan Trading澄川贸易 Lin Lan林岚

Overview总览

Hand over a task交办一件事
Tue 10 Nov11月10日 周二Updated 09:12更新于 09:12

My schedule我的日程Only you can see this只有你看得到

  • Haus & Herd quote due (15:00 in Germany)Haus & Herd 报价截止（德国 15:00）reminder at 20:0020:00 提醒你
  • Inspection PO-2611, Yongkang第三方验货 PO-2611（永康）shared with Zhou Yi和周毅共享
  • Video call, Omar Haddad (10:00 Dubai)视频会：Omar Haddad（迪拜 10:00）agreed by email邮件里约好的
To handle待处理4Service客服 3Tasks任务 1
In progress推进中3Service客服 1Tasks任务 2
Waiting等待中5Service客服 3Tasks任务 2
Scheduled已安排1Service客服 0Tasks任务 1
To confirm完成待确认1Service客服 0Tasks任务 1
Done已完成27Service客服 21Tasks任务 6
27 done, 14 open. 14 emails came in overnight; Mia has finished 11 of them.已完成 27 件 · 尚未完成 14 件。昨晚到今早进来 14 封邮件，Mia 已办完 11 件。

Needs you需要你处理4 items4 件

Do this first优先处理
Service · Felix Wagner, Haus & Herd GmbH客服 · Felix Wagner，Haus & Herd GmbH
Quote for 3 cookware items, 4,800 pcs, FOB Ningbo询价：3 款锅具 4,800 件，FOB 宁波

Review reply审阅回复 German quote ready, US$28,320.00. First quote to a new customer, with 4 attachments.德语报价已备好，合计 US$28,320.00；新客户首次报价，带 4 个附件。

Deadline截止 15:00 German time today (22:00 Ningbo).德国时间今天 15:00（宁波 22:00）。

Review reply审阅回复Sent to your phone已推送到手机
  • Casa Viva paid US$46.00 shortCasa Viva 尾款少到 US$46.00Invoice US$27,860.00, received US$27,814.00; the bank notice shows an intermediary fee发票 US$27,860.00，到账 US$27,814.00；到账通知里有一行中转行扣费
    Next step确认下一步
  • Yongkang raised CC-2201 by 3%永康恒锋 CC-2201 涨价 3%¥52.00 → ¥53.56 from 1 Dec; 2 open quotes affected¥52.00 → ¥53.56，12 月 1 日起；影响 2 张未成交报价
    See check查看监控
  • Nordhem: reply on 12 scratched pansNordhem：12 只煎锅划伤的回信To Erik Lindqvist · a replacement costs money, so it waits for you发给 Erik Lindqvist · 补发涉及费用，等你批
    Review reply审阅回复

Today今日安排

Today今日Next 7 days未来7天
  • 09:00Ask Mr Wang about PO-2611问王厂长 PO-2611 进度
    done已办
  • 14:00Confirm booking with the forwarder跟海程货代确认订舱
    planned执行安排
  • 17:00See if Felix has replied看 Felix 有没有回信
    checkpoint检查点

Every morning the overnight work is done before you open it. What needs you comes first, each with its reason and its deadline.早上打开时，昨晚的事已经办完。要你决定的排在最前面，每件都写清原因和截止时间。

Use the menu inside the window to look around.点窗口里的菜单，看每个模块。

What changes带来的变化

No inquiry left overnight询盘不过夜

Mia reads it, checks your price list and drafts the reply in the buyer's language. You look it over and send.来信先读懂、查价目表，用客户的语言起草好，你看一眼就能发。

Orders stay on track订单不掉链子

Factory, forwarder, inspection, final payment. Mia follows each step and reminds you before deadlines.工厂、货代、验货、尾款，每一步它都跟着，截止前提醒你。

You decide on money钱的事你拍板

Refunds, payment promises and contract terms wait for your OK, whatever level you've set.退款、付款承诺、合同条款，不管放手到哪一档，都等你点头。

It learns your way越用越像你

Correct it once and it updates how it works. Next time it does it your way.你纠正一次，它记进做法，下次照你的方式办。

One order, from inquiry to final payment一张订单，从询盘到收尾款

An export order runs for months and passes through many hands. Mia keeps track of all of it and does the routine work. The red stamps mark where the owner decides.一张外贸订单要走几个月，经过很多人的手。Mia 把每一步都盯住、把杂事办掉；盖红章的地方，是老板拍板的时刻。

Order订单PO-2611
Customer客户Brandt Küchenwelt, BremenBrandt Küchenwelt（不来梅）
Goods货物4 items, 14,400 pcs4 款 14,400 件
Value金额US$77,370.00
Route航线Ningbo → Hamburg宁波 → 汉堡
  1. 8 Sep9月8日
    Inquiry询盘Email in German德语来信
    What Mia doesMia 做的

    Reads Jonas's inquiry, checks the price list and minimum orders, drafts the quote in German and attaches the LFGB reports.读懂 Jonas 的德语询价，查价目表和起订量，起草德语报价，附上 LFGB 报告。

    You你定Confirm price and lead time.确认价格和交期。
  2. 16 Sep9月16日
    Proforma invoice形式发票PI
    What Mia doesMia 做的

    Once the samples are approved, prepares the PI in your format: 30% deposit, delivery 35 days after it arrives.样品确认后，按你的格式出 PI：30% 定金，定金到账后 35 天交货。

    You你定Approve sending the PI.批准发出 PI。
  3. 23 Sep9月23日
    Deposit定金US$23,211.00
    What Mia doesMia 做的

    Matches the bank's payment notice to the PI, then drafts the purchase order to the factory.银行到账通知一到，对上 PI 金额，起草给工厂的下单邮件。

    You你定Place the order with the factory.给工厂下单。
  4. Oct10月
    Production生产5 weeks5 周
    What Mia doesMia 做的

    Asks the factory for progress and photos. On 19 Oct it spots that carton printing will be two days late and tells you the same day.定期问工厂进度、要照片。10 月 19 日发现外箱印刷要晚两天，当天就告诉你。

    You你定Agree to tell the customer the new date.同意把新日期告诉客户。
  5. 11 Nov11月11日
    Inspection验货Third party第三方
    What Mia doesMia 做的

    Reads the inspection report as soon as it arrives and sums it up: how many pieces sampled, what was found, pass or fail.验货报告一到就读，说清抽检多少件、发现什么问题、判定是否合格。

    You你定Release the goods for shipment.放行出货。
  6. 14 Nov11月14日
    Shipment出运1 × 40'HQ
    What Mia doesMia 做的

    Confirms space and cut-off with the forwarder, prepares the commercial invoice and packing list, and checks HS codes and the German shipping marks.跟货代确认舱位和截关，出商业发票和装箱单，核对 HS 编码和德文唛头。

    You你定Approve sending the documents.批准把单据发给客户。
  7. Dec12月
    Final payment尾款US$54,159.00
    What Mia doesMia 做的

    Sends the B/L copy, reminds you before payment is due, matches the money when it arrives and closes the order.发提单副本，到期前提醒你；尾款到账后核对金额，结清订单。

    You你定Release the original B/L.确认放单。

Every step keeps its sources: which email, which file, which row. Ask "why?" and Mia shows you.每一步都留着依据：哪封邮件、哪份文件、哪一行。问一句“为什么”，它就拿给你看。

Away from your desk, still on top of things不在电脑前，事情也误不了

At the factory, at a trade fair or on the road: the morning brief and reminders come to your phone, you answer Mia's questions and approve emails there, and the web workspace works in a phone browser too.在工厂、在展会、在路上：早报和提醒推到你手机上，问题在手机上答，邮件在手机上批；网页版用手机浏览器打开也能用。

Morning brief at 08:00早上八点的早报The three things that matter most. Ask a follow-up in your own words.只说最要紧的三件，想追问就直接问。
Approve with a one-time code用确认码批准You see the full details first. Nothing goes out on a vague "ok".先看完整材料，再回确认码。一句含糊的“好”发不出去。
Questions with choices带选项的请示Photos from the customer's email, the facts checked, and options you answer with one reply.客户邮件里的照片、核对过的事实、几个选项，回一个数字就行。
The workspace in a phone browser手机浏览器里的网页版The same overview, cases and approvals, laid out for a small screen.同一个总览、同一批事务和待批，按小屏幕排好。

On your phone, Mia currently talks to you through Telegram. Other channels can be added on request.手机上目前通过 Telegram 和 Mia 对话，其他通道可以按需接入。

You decide how far Mia goes放手多少，你说了算

Start cautious and let go step by step. Giving Mia more freedom always takes your own typed confirmation, and it has an end date.先从谨慎开始，一步步放手。让它多做事，必须你亲手确认，而且有到期日。

  • Observe旁观

    Mia sorts and prepares, but nothing goes out. Good for the first week.只整理、只准备，什么都不往外发。适合刚开始的一周。

  • Intern实习助理Default缺省

    Checks files and prepares drafts on its own; every outgoing email waits for your approval.查资料、写草稿自己做；每封对外邮件都等你批。

  • Assistant智能助理

    Sends ordinary email on its own, within a daily limit. Drops back to Intern when the period you set ends.一般邮件自己发，每天有上限；你定的期限一到，自动回到实习助理。

You你定At every level, refunds, payment promises, contract commitments and emails with attachments wait for you.任何档位，退款、付款承诺、合同承诺和带附件的邮件，都等你批。

  • Your costs stay out of customer replies回客户时，看不到你的成本

    When Mia works on a customer's email it cannot read your factory quotes, customer lists or internal notes.处理客户来信时，Mia 读不到你的工厂报价、客户名单和内部备忘。

  • Every answer shows its source每句话都有出处

    Answers list the emails, files and records they used; click one to see the original. If it can't find something, it says so.回答下面列着用到的邮件、文件和记录，点开就是原文。查不到就直说查不到。

  • Your own system, your own data一家一套，数据不混

    Each company runs on its own instance and database. Mailbox passwords are entered only on the settings page and never reach the AI.每家公司单独一套系统、一个数据库。邮箱密码只在设置页填，不经对话，也不交给 AI。

  • No double sends不会重复发

    If it can't confirm an email went out, it doesn't try again on its own. It asks you to check.说不准有没有发出去的，它不会自己再发一遍，而是请你核对。

  • One sentence stops everything一句话全停

    Say "stop everything" and nothing goes out on its own until you release it.说一句“先全停”，所有会自己发出去的事立刻停下，等你放行。

Set up around your business按你的生意来配

MiaWork already works for real customers. No two businesses run the same way, so we set it up around yours and build what you need.MiaWork 已在为真实客户提供服务。每家生意的做法不同，我们按你的方式来配置，需要的再定制。

  1. Understand your business先聊清楚你的生意

    How you take inquiries, quote, follow orders and get paid, and what must always come to you.你怎么接询盘、报价、跟单、收款，哪些事一定要你拍板。

  2. Connect and import接入和导入

    Your existing mailbox and Telegram; your price lists, catalogues, test reports, past emails and business cards.接你现有的邮箱和 Telegram；导入价目表、产品目录、检测报告、历史邮件和名片。

  3. Write down how you work写成你的做法

    Quoting rules, tone with customers, your PI and packing list formats, when to ask you. Mia follows them.报价规则、回信口吻、PI 和装箱单格式、什么情况先问你，写成 Mia 照着办的做法。

  4. Keep adjusting上线后接着调

    Your corrections take effect straight away. New integrations or features are built on request.你纠正的地方当场生效；需要接新系统、加新功能，我们按需开发。

What we can tailor可以定制的

  • Quotes, PIs, commercial invoices and packing lists in your own layout报价单、PI、商业发票、装箱单，用你自己的格式
  • Your rules: price floors, payment terms, which customers need extra care你的规矩：最低价、付款条件、哪些客户要特别对待
  • Recurring reports: receivables, open orders, supplier prices周期报表：应收账款、在途订单、供应商价格
  • Standing checks on supplier quotes, payments and complaints对供应商报价、到账、投诉的长期核查
  • Connections to your online shop or other tools接入你的网店或其他工具
  • Beyond export: wholesale, online shops, after-sales service外贸之外：批发、网店、售后服务

Questions owners ask老板们常问的

Will Mia send emails I haven't seen?Mia 会不会自己乱发邮件？

Not by default: every outgoing email waits for your approval. If you move it up to Assistant, it sends ordinary email itself, up to a daily limit. Refunds, payment promises, contract commitments and emails with attachments still wait for you.缺省不会：每封对外邮件都等你批准。你把它升到智能助理后，一般邮件它自己发，每天有上限；退款、付款承诺、合同承诺和带附件的邮件，仍然等你批。

Is my customer data safe?客户资料安全吗？

Each company has its own system and database, shared with no one. Mailbox passwords never go through chat or to the AI, and passwords or keys found in emails are removed before anything is stored. When Mia handles a customer's email, it cannot see your factory quotes or other internal files.每家公司单独一套系统和数据库，不和别人共用。邮箱密码不经对话、不交给 AI；来信里夹带的密码和密钥，存档前就抹掉。处理客户来信时，Mia 看不到你的工厂报价等内部资料。

Which languages does it handle?支持哪些语言？

Mia answers customers in the language they wrote in, whether that's German, Spanish, Arabic or another. You can talk to Mia in Chinese, English and 14 other languages.客户用什么语言来信，Mia 就用什么语言回，德语、西语、阿拉伯语都行。你自己可以用中文、英文等 16 种语言和它说话。

Do I need a new mailbox or new software?要换邮箱、装软件吗？

No. It connects to the mailbox you already use (IMAP or Gmail) and runs in your browser. On your phone you talk to Mia through Telegram.不用。接你现在用的邮箱（IMAP 或 Gmail），浏览器打开就能用；手机上通过 Telegram 和 Mia 说话。

What if it gets something wrong?它弄错了怎么办？

Tell it in plain words. A draft is redone and the old one withdrawn; a lasting correction goes into how it works next time. Records are never overwritten: a fix is a new version, and the old one stays visible.直接告诉它。草稿按你的话重写，旧稿作废；以后都要这样的，它记进做法下次照做。记录不会被覆盖，改正是新的一版，旧的一直看得到。

How much does it cost?怎么收费？

It depends on the size of your business and what we tailor for you. Write to us and we'll send you a quote.按你的规模和定制内容报价。写信告诉我们你的情况，我们给你报价。

See what Mia could take off your plate看看 Mia 能替你分担多少

MiaWork already works for real customers and can be set up and tailored to what you need. Tell us what you sell and which jobs take up most of your day, and we'll get back to you.MiaWork 已在为真实客户提供服务，可以按你的需求配置和定制。告诉我们你做什么生意、每天最耗时间的是哪几件事，我们会回复你。

Email us写信给我们

hello@miawork.net

  1. Tell us about your business and how you work today.说说你的生意和现在的做法。
  2. We show you Mia on work like yours.我们用和你相近的业务，演示 Mia 怎么办。
  3. You get a setup plan and a price.给你一份配置方案和报价。